1. Building a sustainable app ecosystem for the Indonesian Police Force (POLRI).
  2. Indonesian government apps: Why do they suck?
  3. POLRI, meet Gojek.
  4. When Indonesian governments tried to be the Gojeks of their own…

Alright, those who complained regarding with Jakarta Smart City team and Jabar Digital Service, the government finally built an in-house design and development team for digitalization. Hooray!

And now, let’s see how existing government institutions are trying to become the Gojeks of their own. Before we convinced POLRI to have one.

Case Study 1: JAKI (Jakarta Kini)

JAKI was initially launched as almost looking like Gojek, with the exception of the top carousel that obscures the resemblance. Its purpose is well, to replace the existence of Qlue as endorsed by the previous mayor of Jakarta and to build an integrated Customer Response Management (CRM) and of course, a superapp.

However, its initial days were plagued with one main issue: the need to install another app to access specific feature as advertised on the app, such as e-library.

Well, this is definitely does not make JAKI a super-app. No. Instead, this makes JAKI to be yet another App Store of the provincial government of Jakarta. The good news is that these annoying things are finally removed for good, so all of these features:

are now all available in-app (despite some are cheating with WebViews). Good job!

Did you know that despite all these ads, Google AdSense can only cover approximately 0.002% of our monthly operational expenses? You can financially support Reinhart and all his bot services to help ourselves running across websites, services, and Unix timestamps with love. (>_ )!

Case Study 2: PeduliLindungi

Ah, yes, the national COVID-19 contact tracing app wouldn’t be made without “some” inspiration from Gojek. At the time of this writing, PeduliLindungi is capable of vaccine registration, vaccine certificate, travel permits, public area check-ins, and all the health-related information you need during the case of the pandemic.

And they are currently expanding their plans to support beyond COVID-19, like child immunization and personal medication reminder tool.

I can personally imagine if Gojek didn’t exist. This gigantic app would be split into 5-10 individual apps, like the case of the Semarang government. Yeah, I mean this one:

Like Semarang, there would be a dedicated app for contact tracing, a dedicated app for COVID-19 vaccination, another one for immunization, another one for e-HAC (health-based travel permits), and another one for public health information. Each of them is a dedicated CRUD service, so they could have been split according to the government’s and tender winners’ old mindset.

Did you know that despite all these ads, Google AdSense can only cover approximately 0.002% of our monthly operational expenses? You can financially support Reinhart and all his bot services to help ourselves running across websites, services, and Unix timestamps with love. (>_ )!

Thinking beyond than just being “the Gojek of POLRI”.

Sure that, there are now many, many examples of government institutions are being “Gojek, but government official app for something and something and something

Like West Java’s PIKOBAR, “PeduliLindungi, but for West Java and white and green”, which PeduliLindungi itself is “Gojek, but for COVID-19 public management and white and blue”.

It’s important for us, as well, that our main purpose of building POLRI Super App is not to be another “Gojek, but POLRI and dark blue”. There’s something that we would like to do more than that, but unfortunately, it’s one of our trade secrets 🥲.

But looking back at one of Gojek’s own statement,

A Super App is many apps within an umbrella app. It’s an Operating System that unbundles the tyranny of apps. It’s a portal to the internet for a mobile-first generation.


The true essence of a “super app” is not cloning the features of those famous apps who present a grid of features right on the front of the home page. Or to follow the “digitalization in the Industry 4.0 era” thing.

No. But it’s building an “operating system” that works on any operating system which unites the entire Police Force and the people to be collaboratively predictive, responsible, transparent in enforcing laws and honoring justice. Yep, precisely this one:

“Works with any operating system?” Yeah, POLRI Super App still depend on Android and iOS, as well as Linux servers and Windows workstations used by the vast number of POLRI’s individual regions, departments, and units. We are making a “meta operating system” that again, works on any operating system.

You can look at Android, BlackBerry, GNOME, iOS, KDE, macOS, or Windows and see how integrated their system apps are. For example, your created Tasks or Reminders or To-Do can be shown in another app called Calendar. Or you can set up widgets so both your important tasks and events can be shown right on your desktop.

When translated into the Indonesian government’s digital services, we should make a system that combines existing CRUD services together, and not just that, allowing future POLRI app developers to integrate their CRUD services with us!

Hence, we’re not just building an app. We’re not just building a meta-OS of our own. We’re also responsible to build apps within an app, digital services within a digital service, integrated CRUDs within a CRUD.

Who knows that we actually built a dedicated no-code platform, specifically designed for the Police Force? That’s real, and the app is just the tip of the iceberg.

Thanks for reading this article! By the way, we’re also working on finishing these interesting posts. Revisit this site soon or follow us to see them once they’re published!


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