18 January 2023
Building a sustainable app ecosystem for the Indonesian Police Force (POLRI).
We all have to admit that the Indonesian government is infamous for having poor quality apps and websites. Or at least, if we're discussing about this 5 years ago. User experience (UX) designers will be mad when reporting taxes on our electronic tax filing website, https://efiling.pajak.go.id.
And of course, we're all familiar with 3-star, or even 1-star, Indonesian government apps for no longer being maintained anymore.
Also many citizens of Semarang City (not the Regency) who are still unaware of these 46 apps released by their government?
And finally, many of these government apps ended up being Android-exclusive because the developers behind them can't even afford a fresh new Mac and a $99/year Apple Developer Account.
On Tuesday, July 5th, 2022, the public screamed for witnessing a launch of another government app. "Come on, we've had enough poor quality apps at Wkwkland. And here's another one to end up in the same 3-star landfill?"
There is a gap here. Our government's digital products are still considered by them as the cherry-on-top that makes their chaotic service look beautiful.
Has the government taken seriously the role of the digital world in governance? This is not just about the central government, but also every department and local (province, regency, city) government. After all, they really like to release their own applications.Prabu Yudianto, "Logika Pemerintah 4.0: Bikin Aplikasi Banyak, tapi Nggak Terawat" (https://mojok.co/terminal/logika-pemerintah-4-0-bikin-aplikasi-banyak-tapi-nggak-terawat/)
So what if I told you that this next government app is not just an app, or even a "superapp" by their own terms?
What if I told you that this app is partly a gabutation. Yes, yet an official, high-quality gabutation of Reinhart. Also brought to you by the team behind Bersatu Lawan COVID-19 (BLC-19).
Before we continue further, there are two important things that we will need to discuss. First is why many of these apps still suck, and how we overcome these issues in the best, possible way.
And while the BLC-19 app itself has been brought down to the same landfill in favor of PeduliLindungi, ministries of the central government are still using our internal, integrated dashboard not just to monitor new cases, but also tracking down future possibilities of the COVID-19 case spikes.
This blog post is very long. And indeed, it is now the longest blog post I've ever written in my life. That's why we decided to split this into 6 sections. Check out this site later because, well, I'm still not finished writing it yet.
- Page 1: Introduction.
- Page 2: Why do they suck?
- Page 3: The POLRI's current case of digital service fragmentation. And the point when everyone just wants to be [REDACTED].
- Page 4: When the governments want to be [REDACTED], and how we tried to think beyond than just building a superapp.
- Page 5: My contributions and some trivias.
- Page 6: Conclusion and what's next.
Of course, many of our great ideas are still covered in NDAs, so I also need to filter out these from our blog posts (unless if they are released).